The Housekeep story
The home cleaning industry wasn’t working.
You might find a good cleaner - if you got lucky through a neighbour or a local website. 你可以打扫你的房子，但你必须记住取出现金，把钥匙交给一个陌生人保管. And cleaners could find work – but they had to 旅行 all over the place and hope they’d get paid on time.
因此，我们成立了“管家”(Housekeep)，以便更好地进行清洁工作.
Our management team has over 50 years’ experience building fast-growing consumer businesses. 我们参与了英国一些最令人兴奋的初创公司, including Deliveroo, Zipcar, Laundrapp and Utility Warehouse. 如果某样东西没有它本可以的那么好，我们就会改进它. If it’s glitchy, we fix it. If the industry’s wrong, we make it right.
We’ve combined smart people with smarter tech to help 客户 find a brilliant local cleaner. We help them manage every part of the process seamlessly – from click, to clean, to cashless payment. And we help cleaners find work, 少花点时间在不同的工作之间，按时拿到工资, 每一次.
在英国一些最好的投资者的支持下, 我们已经迅速成长为英国最大的家庭清洁服务公司. Now our mission is to ‘own the home’ and become the trusted provider for all household chores. We’re now helping 客户 find the perfect tradesperson for any job in their home including plumbers, 电工, gardeners and handypeople.
We make housework work.
看到我们的 评论
The Housekeep Team
Avin
创始人兼首席执行官
我所做的
My job is to set the vision & strategy for Housekeep and then to recruit ridiculously capable, motivated people to deliver it.
Background
Before founding Housekeep, 我曾在风险投资公司工作，并与Zipcar等英国最成功的消费科技初创公司共事, myhomemove & 国王法庭信任. 我还是40多家企业的活跃天使投资人. 在此之前，我在管理咨询和投资银行工作.
问我电子游戏网址大全…
旅行. 吃 & 喝. 体育运动. Excel. 书. 创业公司. 技术.
Most hated cleaning task
对我来说，这是个错误的问题，事实上，很难选择一个最喜欢的. 吸尘, stacking dishwashers & ironing are all serious passions.
What I’d rather be doing (than cleaning)
旅行 the world, exploring new places (whilst obsessively checking in to see what’s going on in the office).
查理
Head of Customer Experience
我所做的
My aim is to make Housekeep so effortless that our 客户 never have to think about cleaning ever again. And so simple that our Housekeepers can get on with what they do best - provide five star cleans. 我是通过深入了解我们的用户体验来做到这一点的, 焦点小组, and lots of post-it notes). I then work with tech, marketing, product, and operations to deliver great customer experiences.
I also lead our amazing Support Team - who provide top-notch support to our 客户 and Housekeepers.
Background
我很自豪我的整个职业生涯都在客户服务团队工作. Before joining Housekeep I worked in various customer related roles for Utility Warehouse, 一个获奖的多服务实用程序提供商, 首先是顾问，然后是客户服务部的主管.
问我电子游戏网址大全
历史. 红酒. Discovering 伦敦. And of course I am super passionate about exceptional customer service and great customer experiences.
Most hated cleaning task
Ohhh - there’s so many. But I particularly hate (HATE!) changing the bedsheets. It’s just such a faff.
What I’d rather be doing (than cleaning)
In a museum or gallery. Followed by an amazing restaurant.
克里斯
Head of 技术
我所做的
My goal is to use technology to continually improve the experience of our Housekeepers, 客户 and Head Office staff. I do this by finding problems, 确定如何用技术解决这些问题, 然后设计和构建解决方案. I'm also responsible for setting development standards and best practices in the tech team.
Background
I have been working in technology startups for ten years in various (and usually overlapping) developer, technical architect, 管理, advisory and investor roles. 在加入Housekeep之前，我是时尚应用程序Grabble的首席技术官.
问我电子游戏网址大全
技术, cashback and freebies, 旅行, learning languages, 水肺潜水, 以及“建筑师”是否可以用作动词.
Most hated cleaning task
清空本s 🤢
What I’d rather be doing (than cleaning)
Finding new ways to save money (I'm quite thrifty) then blowing all my savings on luxury 旅行.
戴安娜
产品负责人
我所做的
My job is to help guide our team in developing the ‘right’ product for our 客户 and Housekeepers. 实际上，这意味着我负责确保Housekeep易于使用, 我们会优先考虑正确的改进和功能.
Background
I came to Product Management through design and a love of working with others to discover and solve problems. Before joining Housekeep in March 2018, 我当时在Addison Lee，负责他们的消费者移动应用(每周12万用户)和企业驱动程序(每周3万用户)的交付.5k users per week).
问我电子游戏网址大全
用户测试，设计，潜水和素食蛋糕.
Most hated cleaning task
浴室
我宁愿做什么(而不是打扫)
网址是cliché，但是我真的很喜欢旅行. 我在博茨瓦纳和香港长大，所以我想这激发了我的旅行欲!
利亚姆
Head of Digital Marketing
我所做的
我的职责是获取和留住客户. I do that by improving the product and experience for both 客户 and Housekeepers. Happy Housekeepers = happy 客户.
Background
Before joining Housekeep I managed various marketing channels at Addison Lee including CRM, 绩效营销和他们价值5000万英镑的出租车预订网站. And before that, I set up and ran the marketing and design functions of a sporting goods SME.
问我电子游戏网址大全
设计. 用户体验. Data and analytics. Inappropriate jokes. 硬举. 胡子增长.
Most hated cleaning task
的炊具罩. 令人反感的.
What I’d rather be doing (than cleaning)
在一个领域. 看一个乐队. 手里拿着啤酒，背上晒着太阳.
丽莎
Head of Operations
我所做的
I've been at Housekeep from the beginning so I'm your go to person for all things Housekeep. 我知道如何建立和改进新的, and merge with the old, 无论是一个新的服务，如深度清洁和商人或一个新的城市. 我负责管理我们的客房服务员招聘团队，并通过改善沟通和流程来确保我们能够留住5名客房服务员. 我还领导着我们的深度清洁和贸易团队.
Background
在加入Housekeep之前，我管理着一个全国培训中心网络，为成年人提供技能和就业合同. 与失业和低技能成年人合作的交流团体，帮助他们获得资格证书，并支持他们重返工作岗位.
问我电子游戏网址大全...
Street art, ghost signs, food and wine
Most hated cleaning task
Windows——感谢电子布的发明!
What I’d rather be doing (than cleaning)
旅行ing to new cities I haven't explored or a long lazy lunch in the sunshine with friends and family.
迈克尔
Lead 软件工程师
我所做的
我是我们技术团队的一名开发人员，为我们的管家和运维团队提供他们工作所需的技术.
Background
我已经做了4年的专业软件开发人员. 电子游戏全网址之前, I worked on low-latency trading systems for an investment bank and as an analyst for a telecomms company.
问我电子游戏网址大全
软件开发，数据科学，摇滚/金属音乐，鼓，拳击，游戏.
Most hated cleaning task
Cleaning the floors.
What I’d rather be doing (than cleaning)
Camping with friends
周杰伦
Lead Frontend Engineer
我所做的
I help design and build the front-end interfaces through which our users interact with our company. It’s not just about making it pretty, it's about making it user-friendly, scalable and performant.
Background
I fell in love with building for the web an early age and knew it was the profession for me. Before I joined Housekeep, 我在一家消费金融公司工作了4年, 帮助技术团队和市场营销/创意之间的沟通. Before that, I worked with creative agencies and as a freelance developer for 7 years.
问我电子游戏网址大全…
Angular, CSS, A/B测试，设计系统和组件库!
Most hated cleaning task
厕所:
What I’d rather be doing (than cleaning)
哦,这很简单. 打高尔夫球!
Guillaume
软件工程师
我所做的
找到一个问题，研究它，解决它，重复. 我尽我所能生产出最高质量的软件, and I try to use my recent experience to support our junior engineers as much as I can.
Background
我曾经做过糕点师当过10年炙手可热的厨师长. 约2,5 years ago I decided it was time for a change and learned programming by enrolling in a 4-month bootcamp, and Housekeep hired me after I graduated! \o/
问我电子游戏网址大全
Software, obviously. 还有电脑硬件，视频游戏，烹饪，物理，天文学... 任何真正. If I don't know I'll look it up. Knowledge is power!
Most hated cleaning task
Fryers in professional kitchens. 排气扇和排水管就在后面.
What I’d rather be doing (than cleaning)
Learning how to play chess. 或者如何画画. Or how to code a video game.
亚历克斯
Junior 软件工程师
我所做的
我是我们技术团队的开发人员之一，为我们的管家和运营团队提供他们工作所需的技术, 此外，我们还开发了这个应用程序，帮助我们的客户找到五星级管家!
Background
I moved to 伦敦 10 years ago after graduating with a degree in Social Work from 爱丁堡. Before joining Housekeep, I was Deputy Head of Service for a Local Authority’s Social Care 服务. 我在当地的慈善机构做志愿者，并在一个学习障碍慈善机构担任了两年的董事会主席.
问我电子游戏网址大全…
心理健康. 播客. 流行心理学. 移动电话. 大多数体育
Most hated cleaning task
洗碗! 我太高了，不适合大多数水池，所以我的背两分钟就疼了!
What I’d rather be doing (than cleaning)
Watching sport (any sport) with friends.
乔吉
Junior 软件工程师
我所做的
I work within the software team to help improve the experience of everyone who works with or on our platform. I do my best to fix problems and create features whilst constantly improving how I do so.
Background
Before launching myself into the world of software, I spent 7 years working in Film and TV. I loved that my two work days were never the same and I had to problem solve on the fly. 然而，我厌倦了在雨中这样做. 我最喜欢的电影都是在软件行业工作, without being damp, so the switch has been a win all round.
问我电子游戏网址大全
我的狗, 漫画书, 摄影, mountains (in all regards - food, 走, 雪运动), video games and tattoos.
Most hated cleaning task
浴室里总是让人恶心的尴尬场面.
What I'd rather be doing (than cleaning)
吃山上的食物，尤其是在山顶.
抢劫
软件工程师
我所做的
我和产品团队一起在我们的平台上构建功能，以确保我们的家政服务人员和客户对家政服务有很好的体验.
Background
我在大学里学的是通用工程，然后去旅游了几个月. 我搬到伦敦，在风险投资公司工作, 后来在一家医疗保健软件公司担任软件工程师.
问我电子游戏网址大全
Learning French, racquet sports, theatre
Most hated cleaning task
家具上那些难看的东西.
What I’d rather be doing (than cleaning)
Exploring an interesting new city.
提亚哥
软件工程师
我所做的
I try to keep the cogs and gears of our systems turning to make sure everyone at Housekeep can keep working. 这包括为我们不同的团队开发新功能, 为了捕获困扰我们应用程序的讨厌的错误.
Background
在完成我的研究作为软件工程师在Instituto Superior Técnico, I dabbled a bit in Java, then switched to Python, 在"好产品"中加入"好". 搬到英国后，我进一步磨练了我的软件技能一段时间，然后在Housekeep找到了一个家，在那里我帮助每个人的家变得更整洁.
问我电子游戏网址大全
桌面游戏，桌面rpg，图像小说和软件开发. 这个顺序.
Most hated cleaning task
老实说，刚开始打扫让我很烦. Once I get going it’s hard to stop.
洗衣服让我害怕，我担心每次洗衣服都会毁了一些.
What I’d rather be doing (than cleaning)
Playing 董事会 games, really. 和朋友们聚在一起玩一款休闲的车票旅行游戏, or failing to beat the Zombie Apocalypse together in Dead of Winter is one of my favorite pastimes.
基
Junior 软件工程师
我所做的
I spend my day making buttons work.
Background
最初, 我来自俄罗斯和立陶宛，14岁时来到英国，在一所学校学习，然后进入伦敦大学学院(UCL)攻读经济与商业专业的本科学位. 这让我在2019年毕业时加入了一家数据咨询公司, 但是处理数据和制作图表是非常无聊的, 所以我冒险完成了一个编程训练营，最终于2021年3月在Housekeep找到了我的第一份软件工程工作, which I am very happy about to this day!
问我电子游戏网址大全
Software engineering, 旅行 and restaurant suggestions, 卡内, 游戏, landscape 摄影, 尾波滑水.
Most hated cleaning task
熨衣服
What I’d rather be doing (than cleaning)
在偏远的小岛上寻找可以拍照的瀑布.
Daria
产品经理
我所做的
My goal is to make sure the team focuses most effort on the most meaningful improvements, 因此，每个客户与管家的互动是顺利和高效的.
Background
12年前，为了从伦敦政治经济学院获得理学硕士学位，我搬到了伦敦. My career began in a media startup, 从那以后，我与各种各样的硬件和软件初创公司合作过. I’m one of the most curious people I know, so product management feels like a perfect job!
问我电子游戏网址大全
认知偏见. European art museums. 古希腊. Managing curly hair.
Most hated cleaning task
吸尘器，我觉得吸尘器已经够干净了.
What I’d rather be doing (than cleaning)
Walking in Regents Park with an audiobook.
奥利
产品经理
我所做的
我确保我们的技术团队知道要构建什么，以便让家政人员更容易注册并加入家政平台, 使用应用程序，并找到客户或寻求帮助，如果他们需要它. Once the Tech team has made a change, 我使用数据和反馈试图证明它确实让我们的管家的生活更轻松，并告知我要求技术团队下一步要构建什么.
Background
在加入Housekeep之前，我经营着自己的数字咨询公司, I worked at Barclays Bank building digital products and services for 客户 and staff members. 很久以前，我在广告业工作.
问我电子游戏网址大全
产品设计, 用户行为, what art exhibitions are opening, 谁的头条，哪个音乐节，为什么热刺不能保持不失球.
Most hated cleaning task
本的夜晚. Why does it always have to be bin night?
What I’d rather be doing (than cleaning)
在上议院看板球或者在莱恩球场看足球.
Ninitye
产品设计师
我所做的
My job is to create the best product possible by making it easy to use and user friendly. My aim is to make Housekeep products more intuitive and effortless for Housekeepers, 客户, and everyone at the head office. 我的做法是想出最佳的设计方案，然后与用户进行测试，并做出用户友好的数据驱动决策.
Background
我学的是建筑学，最终爱上了数字产品设计. Before joining Housekeep, I was working for an online 游戏 platform that had users from 100+ different countries.
问我电子游戏网址大全
室内种植，绘画，书籍或任何与产品设计相关的东西.
Most hated cleaning task
All cleaning tasks.
What I’d rather be doing (than cleaning)
读一本书或者设计一些很酷的东西.
罗伯特。
发展经理
我所做的
我在新服务团队担任增长经理. 我负责在多个城市提供多种服务.
Background
I have 5+ years of experience working in the home services industry in product and growth roles.
问我电子游戏网址大全
技术. 大数据. 意大利烹饪.
Most hated cleaning task
淋浴间的玻璃
What I’d rather be doing (than cleaning)
Spending time with my growing family. 旅行. 吃美味的食物. 喝着一瓶阿玛隆·德拉·瓦尔波利塞拉葡萄酒.
杰夫
策略管理器
我所做的
我的工作是制定管家的战略和推动交付. 我跨业务合作，帮助解决一些最大的业务优先事项，以最大化为客户提供的价值, Housekeepers and business stakeholders.
Background
在家政公司之前，我是一名战略顾问，提供M&为私人股本和企业提供咨询和增长战略服务.
问我电子游戏网址大全
商业策略. 旅行. 体育运动. 钓鱼. 食物. 滑雪. My favourite The Office (US) episodes.
Most hated cleaning task
Unblocking the shower drain.
What I'd rather be doing (than cleaning)
Exploring the world and eating good food.
迈克尔
Operations Manager
我所做的?
My role is to manage Trades from recruiting to vetting the contractors for reliable network supply. 确保我们的客户得到最好的服务/工作质量和处理背景的东西，所以你可以坐下来放松!
Background
After studying business computing and a huge interest in online 游戏 throughout my life, this gave me inspiration for my career. 在做了5年无关的技术工作和一点运气之后, I managed to finally break into the tech/platform industry which has been a life-changer.
问我电子游戏网址大全
Gaming, 技术 and Takeout 食物.
Most hated cleaning task
Cleaning the bathroom.
What I'd rather be doing (than cleaning)
Being on an all-inclusive holiday.
亨利
Marketing Executive
我所做的
我有一半的时间是做营销主管的, writing content for our website, running our social media accounts & 建立合作伙伴关系——这样我们就能获得更多的客户 & 更多的家庭主妇. 这周剩下的时间里，我是我们运营部门的组长 & 客户服务 team. Here, I focus on improving our user comms & 帮助我的团队提供5*客户服务.
Background
电子游戏全网址之前, 我在伦敦的玛丽女王大学学习英语, 在那里我完成了一篇电子游戏网址大全卡夫卡的论文 & the modern philosophical unease. I spent my holidays as a crew trainer at a fast food restaurant in my hometown of Stroud in the Cotswolds.
问我电子游戏网址大全
Obscure house music, the E2 postcode area & where to go dancing this weekend.
Most hated cleaning task
从哪里开始……? I’ll go for the oven; nobody likes the oven.
What I’d rather be doing (than cleaning)
有好伙伴，有好吃的食物，有愉快的交谈.
哈雷
Recruitment Executive
我所做的
我雇了清洁工，让他们开心. 这意味着我负责所有客房服务员都会参加的迎新环节，以确保他们对自己的区域和工作时间感到满意.
Background
我在一些创业公司的招聘和运营部门工作过, I've also dabbled with Music Journalism and professional picture framing (it’s actually quite fun!).
问我电子游戏网址大全
Zendesk，晦涩的朋克音乐，恐怖电影.
Most hated cleaning task
Dusting - I suffer from terrible Hayfever!
What I’d rather be doing (than cleaning)
跑步或喝酒，可能不能同时进行.
里安农
Recruitment Executive
我所做的
I on董事会 new Housekeepers to the platform and engage and support them throughout their time with us.
Background
我有心理学、研究和客户服务方面的背景. I also enjoy volunteering with ex-offenders and have completed a Counselling Skills Certificate.
问我电子游戏网址大全
心理学和1岁的孩子(特别是我1岁的孩子)
Most hated cleaning task
拖地!
What I'd rather be doing (than cleaning)
我在非洲和亚洲长大，喜欢到任何新的地方旅游.
克里特岛
Senior 客户服务 & Operations Executive
我所做的
我的日常工作包括与顾客和管家联络，并为他们提供良好的清洁服务.
Background
在加入Housekeep之前，我曾与Freauty合作，这是一个提供按需美容服务的在线平台. 在那之前，我在印度的一家财富管理公司工作.
问我电子游戏网址大全
旅行. 护肤品.
Most hated cleaning task
I actually love cleaning. Find it very therapeutic!
What I’d rather be doing (than cleaning)
Cooking a big meal for friends and family.
艾米
Senior 客户服务 & Operations Executive
问我电子游戏网址大全…
马太福音
Senior 客户服务 & Operations Executive
我所做的
我是办公室优秀团队的组长. 我们支持我们的管家和客户确保一切顺利. 同时,, 我负责日常的大型一次性清理工作(深层清洁), 租赁结束, After-Builders)以及支持我们在贸易中的其他新服务.
Background
I grew up in a seaside town in Essex. After graduating from the University of Exeter with a degree in English Literature and Film Studies, 我曾为新闻UK旗下的几个品牌提供客户服务. 就这样，自从加入家政公司以来, 我为一些网站写过评论漫画和电影的内容.
问我电子游戏网址大全…
The best comics you'll ever read. The worst movies you'll ever watch.
Most hated cleaning task
我的浴室.
What I’d rather be doing (than cleaning)
In the cinema, phone switched off.
Hasna
客户服务 & Operations Executive
我所做的
I'm here to answer any queries and resolve any issues you may have about your cleans. You may catch me in our deep and trade team to help get you booked in for our new services. 我也在周末工作，因为我们的客户服务团队周一至周日开放，以确保我们的客户有24小时服务. 所以如果你在周末需要帮助，请告诉我!
Background
我一直住在伦敦，毕业于玛丽女王大学，获得了生物医学工程学位. I've been with Housekeeper since 2016 and it's amazing that I've been part of Housekeeps growth.
问我电子游戏网址大全
旅行 and volunteering abroad
Most hated cleaning tasks
厕所....恶!
What I’d rather be doing (than cleaning)
Going for a walk or eating chocolate
杰克
客户服务 & Operations Executive
我所做的
我在客户服务团队的职责包括帮助我们优秀的管家度过他们的一天，并为我们优秀的客户提供高质量的支持. 一般, my job is to solve problems and make sure that everyone has a great experience of using the service.
Background
在肯特大学获得环境研究学位后, 从那以后，我开始涉足物业管理, content writing and charity fundraising. I still regularly volunteer with RSPB, so you might see me greeting you if you pop by their Rainham Marshes nature reserve.
问我电子游戏网址大全
Anything with a beak and feathers (especially Canaries) and all things Norfolk related.
Most hated cleaning task
熨衣服的时候，我拥有的那么多皱巴巴的衣服从来不会让我感到惊讶.
What I’d rather be doing (than cleaning)
看诺里奇轻松拿下英超冠军. Also probably hibernating.
汉娜
客户服务 & Operations Executive
我所做的
I'm here to help 客户 and Housekeepers with any questions or issues they may have. If there's a job clashing in your schedule, or you have a GDPR query, I'm your go-to person!
Background
Before I joined Housekeep in 2018, 我在格洛斯特大学(University of Gloucestershire)学习音乐和媒体管理. 这些年来我做过各种各样的工作, and have even been a cleaner previously for a well-known short-break holiday company.
问我电子游戏网址大全
Console 游戏, theme parks, anything Disney-related, and my favourite band The Script
Most hated cleaning task
要么是清洗浴缸(需要花费大量的精力)，要么是除尘(表面永远不会长时间保持无尘)
What I'd rather be doing (than cleaning)
Playing a good game (video, 董事会, or card) with my family, 和我丈夫一起坐最棒的过山车, or seeing The Script with my friends
史蒂芬妮
客户服务 & Operations Executive
我所做的
在客户服务和运营方面，我的职责是与客户和客房部保持电子游戏网址大全，确保客房部的工作一切顺利. 我也在后台工作，以保持我们员工的士气和敬业度!
Background
After graduating in 3D Animation, 我主要在宠物行业工作(从美容到宠物产品供应链)和客户服务. 我自愿为外国动物提供宠物特赦, and I've studied Animal Behavior, 同时获得python处理证书. That's a lot of work with animals, 所以你想怎么做就怎么做吧，因为我从2018年开始就在家政公司这个伟大的团队里工作!
问我电子游戏网址大全
狗的训练，宠物和动物的生活!
Most hated cleaning task
我其实很喜欢清洁，但说到清洁烤箱... 不,谢谢. 单独的污垢...
What I'd rather be doing (than cleaning)
让我躺在满是小狗的围栏里，我会很开心的. Alternatively, I do love a good theme park.
Keziah
客户服务 & Operations Executive
我所做的
I make sure both Housekeep's 客户 and Housekeepers have the best experience possible! This is mostly day-to-day customer experience, but I also suggest improvements to the site.
Background
Prior to joining Housekeep, 我毕业于肯特大学，获得了美国研究的学位. I mainly focused on political history, 完成一篇电子游戏网址大全媒体在不同总统任期中的使用的论文.
问我电子游戏网址大全…
Anything related to tennis... 或杜松子酒!
Most hated cleaning task
清空本
What I’d rather be doing (than cleaning)
躺在沙滩上，一手拿着一杯鸡尾酒，一手拿着一本书😎
Mattia
客户服务 & Operations Executive
我所做的
我确保顾客和客房服务员有最好的体验. I take problems and give solutions.
I also look after our commercial 客户 so that they can get back to a sparkling-clean office!
Background
I have a background in classical studies in Italy, but I worked in nursing most of my life.
Before joining the Team, I was a Housekeeper on the platform while studying English.
问我电子游戏网址大全
自行车、烘焙、科幻文学和3D打印
Most hated cleaning task
洗了碗
What I'd rather be doing (than cleaning)
Learning new languages and making Tiramisù!
艾米丽
客户服务 & Operations Executive
我所做的
我在台上帮助照顾我们优秀的管家, ensuring they have everything they need throughout the day to provide fantastic service to our 客户. 在联络和解决问题之间，我帮助招聘团队，以确保我们找到越来越多的优秀的管家加入我们.
Background
I used to work in hospitality, 酒吧, clubs and coffee shops after studying for my degree in Film and Television from the University of 阅读. I’ve done some writing, some content creation and half wrote a podcast over lockdown.
问我电子游戏网址大全
意大利面酱汁. 陶瓷. Dungeons and Dragons. How to make terrible coffee.
Most hated cleaning task
垃圾箱:
What I’d rather be doing (than cleaning)
Beer and bands and 董事会 games
泰勒
客户服务 & Operations Executive
我所做的
作为运营团队的一员，我的职责是确保我们优秀的客房服务员的日常工作尽可能顺利, 以及为客户提供任何问题或担忧的支持. 我还帮助招聘新的管家, 确保每个人在使用平台时都有积极的体验.
Background
我在华威大学学习心理学, and then went on to complete a masters degree in Clinical Psychology here in 伦敦. 我有超过6年的面对客户的工作经验, 喜欢和人一起工作，解决问题. I have also completed mental health placements working with vulnerable individuals in 伦敦 & 斯里兰卡.
问我电子游戏网址大全
心理学，心理健康，伦敦或肯特的外出场所.
Most hated cleaning task
厨房——你打扫完大约一个小时后，它总是又脏了.
What I’d rather be doing (than cleaning)
旅行，和朋友外出，或者去听哈里·斯泰尔斯的音乐会.
Diletta
客户服务 & Operations Executive
我所做的
我的职责是支持我们优秀的客房服务员和我们的客户，帮助他们获得轻松愉快的体验.
Background
Before joining Housekeep, I worked for 5 years for a major company in the 旅行 industry. There I had the opportunity to work closely with both 客户 and property owners. Later I translated my experience into developing training content to help on董事会 new hires.
问我电子游戏网址大全
旅行, art and books
Most hated cleaning task
熨衣服
What I’d rather be doing (than cleaning)
不看目的地就跳上第一辆公交车或火车，只是简单地探索!
尼尔
客户服务 & Operations Executive
我所做的
我是电子游戏网址大全和运营主管. 在我的工作中，我是我们运营团队的一员，以确保我们的客户对他们得到的清洁服务感到满意, whilst also supporting our fantastic Housekeepers with any day to day issues they may have.
Background
我在肯特大学学习英语和美国文学, 获得狄更斯和维多利亚文化硕士学位. Since then I have worked predominantly in retail before starting a new career in Operations with Housekeep.
问我电子游戏网址大全
Anything sport related, 旅行ling, or a good general knowledge question as I love a good quiz.
Most hated cleaning task
熨衣服!
What I'd rather be doing (than cleaning)
Sitting on a beach, watching the sunset with a drink in my hand, surrounded by my family and friends.
露西
客户服务 & Operations Executive
我所做的
客户服务 and Operations, which means I help our Housekeepers with their jobs and I help our 客户 with their cleans.
Background
在完成古典文学和古代史本科学位和公共关系与传播硕士学位的同时. 我一直在零售和酒店工作. It’s good to be able to use the skills I used in my customer facing jobs in my role at Housekeep.
问我电子游戏网址大全
经典, Museums, Vegan 食物 and 旅行.
Most hated cleaning task
Taking out 的箱子, or the dishes.
What I'd rather be doing (than cleaning)
和朋友们出去吃饭，喝上一瓶酒.
玉
客户服务 & Operations Executive
我所做的
我帮助客户和管家使用家政平台, 解决问题，确保清洁时间表对他们有效.
Background
I studied film production at university and have been writing short stories ever since, before joining Housekeep I worked in a cinema and have had other customer facing roles.
问我电子游戏网址大全
Film and TV, Marvel and DC, Coffee and Tea. 三的法则.
Most hated cleaning task
Dusting, there's just constant dust and when I try to wipe it up I just move it around...
What I’d rather be doing (than cleaning)
玩彩弹游戏或者逃离房间，然后总是会打个盹.
Beatriz
客户服务 & Operations Executive
我所做的
As a 客户服务 & 运营主管:我确保客房部和客户在使用客房部时都能获得良好的体验. I provide solutions to given problems by delivering the best possible service to our users.
Background
我在格林威治大学学习生物医学, 在那里我可以参加不同的实验和医学试验, completing a dissertation on the effects of infertility on the mental health of women. Before joining Housekeep, I worked in retail and various other areas of customer service.
问我电子游戏网址大全…
The best food spots. Friends (the TV show). 旅行. 运动鞋. Or tell me something I don't know.
Most hated cleaning task
I'm a clean freak but... 的箱子.
What I’d rather be doing (than cleaning)
Waiting for my flight to take off.
